Care with your order
Direct orders are important for what we do here. We take great care with your order to get it to you safely.
Competitive international rates
Sending records from Australia to other parts of the world is expensive. We have our records stocked in both Australia and USA warehouses so you save.
Orders are shipped usually 1-3 business days of receiving the order
Orders ship out from both our home office in Australia and warehouse partners in the United States Of America. The shipping times are estimated from the time the package has shipped (usually 1-3 business days of receiving the order) not from the time of purchase.
Your tracking details will be emailed to you if this is available for your order.
Orders including Pre-order items will only ship once all items are available together.
For Australia, we use a select group of trusted shipping partners to ensure your purchase arrives safely and in a timely manner. This include couriers and AusPost, dependant on your package, location and service availability.
If you outside of Australia, orders are sent via United States Postal Service (USPS) via our US warehouse.
Please be patient.
Most of the time it’s just a case of checking with your local sorting office.
Very few things go permanently missing, but we are not responsible for lost parcels unless you opted for insured shipping, sorry.