The following General Terms and Conditions of Sale govern the offer and sale of products on this web site. We supply all goods at the request of our customers if they are ordered in compliance with these Terms & Conditions.
Please respect that this is a labour of love, operating outside of a full-time day job. We are a (very) tiny label. Things like work, life, bike rides and dogs sometimes get in the way. We will try our best to help you out as soon as possible!
Customer must pay for shipping to and from, unless the item is exchanged/refunded due to a defect on our part. Please contact us in advance to determine shipping costs.
Pre-orders will not ship until the date specified in the product description and are subject to change. Additional products purchased with a pre-order will not ship until the date specified in the description of the pre-ordered item. Multiple pre-orders purchased together will not ship until the latest pre-order date.
Every effort is made to ship customer orders complete. Complete orders will be shipped at once. In the rare scenario an item is unable to ship, incomplete orders will be held for a short time so that we can ship all items at one time. You will be notified immediately if we anticipate the item(s) to be on back order for an extended period of time.
We’re packing and shipping out orders ALL THE TIME!
It’s what keeps Hobbledehoy going.
Australian Domestic orders take approx 1-3 days to process, plus shipping time of anywhere between 1-7 days. Orders weighting over 250g are issued a tracking number which is also supplied to you.
International orders also take 1-3 days to process, plus ship time and will not be tracked beyond departure. All international orders are subject to the customs laws of the destination country. Please understand while the general rule is 1-2 weeks, it may take up to 4 weeks to receive your package depending on your countries local postal service. If your package is returned to us for any reason, we will notify you by email. If you do not respond within 2 weeks, we will return the item(s) into our stock and refund you the amount of the order, less the shipping, and PayPal/credit card transaction fees.
If you have entered incorrect shipping information and fail to notify us before your order ships, you will be contacted when/if Australia Post returns the package to us. If you do not respond within 2 weeks, we will return the item(s) into our inventory and refund the full amount of the order, less the shipping, and credit card transaction fees. If your package is re-shipped, you will be responsible for any additional shipping charges.
Hobbledehoy will not be held responsible for items lost, stolen, or damaged during transit.
Our records are pristine when packed. We know this because every single record requires hand-assembly: Adding inserts, slipcovers, etc. Please be aware we DO NOT issue refunds or replacements for minor cosmetic damage, such as corner dings, bends, split inserts, and so on. This is part of buying vinyl. We pack our vinyl very securely and carefully but in some cases this type of wear is simply unavoidable in shipping.